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Is Your Service Being Friendly Enough?

Is Your Service Being Friendly Enough?

Providing excellent customer service has always been crucial for businesses, but it has become more important than ever. With the rise of social media and online reviews, customer experiences can quickly make or break a company’s reputation. So how can you...

Digital Customer Service: the 10 Cornerstones

Customer service is about solving the problems of your customers. Now, companies have to manage customer service across multiple channels. When people have a negative experience online, they blame the company. Not responding to customers on review sites and social...

5 Reasons SEO is Essential for Website Success

  SEO, or Search Engine Optimization, is a term you’ve most likely heard before. As digital marketing continues to rise, so does the contest for web visibility. If potential customers can’t find you online, you’re missing out on a huge demographic. That’s why...